Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

• Monitor the daily operations to ensure quality services is delivered to customers according to the SLA agreed with BUs and Department Operation Manual in respect of Equities services and follow the requirements as specified by regulatory bodies;
• Perform trade checking, life cycle events monitoring and settlement related activities
• Assist supervisor to prioritize various processing jobs to achieve optimize operational efficiency;
• Ensure periodical reports as required by management/services partners including custodians are delivered accurately according to the prescribed time schedule;
• Assist supervisor to train staff of the team;
• Understand the bank policies on information protection, security control and regulatory compliance and report problem and exception to supervisor immediately.
• Provide support to daily transactions and monitor staff/vendor performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time, accuracy and correctness and comply to bank policies and regulatory requirements;
• Handle internal/external customer compliant tactfully and ensure responsive problem solving for enquiries from business and other units/parties within benchmark;
• Provide periodic operational reports and management reports as required;
• Perform checking and reconciliation of general ledgers and other system records;
• Provide suggestions to the supervisor on ways to improve the efficiency and quality of services;

Requirements

• University graduate;
• Minimum 3 years’ experience in banking operations in relation to bank side equity trade processing and settlement
• Experience in project management;
• Knowledge of Private and Consumer banking practices & procedures;
• Good interpersonal and communication skills;
• Good sense of risk awareness;
• Able to perform teamwork & collaborate with subordinates;
• Hard working and willing to accept suggestions and comments;
• Ownership of results and commitment to personal goals;
• Knowledge of consumer banking operations and backend operations of structured investment products, notes and bonds;
• Proficiency in MS Office;

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.