Responsibilities:
Responsible for managing all legal cases at the stage of letter before action involving third party property damage/third party bodily injury cases in line with the policies and comply with relevant protocols in the Claims Manual
Ensure fast and fair settlement of claims from customers and the third party claimants within the pre-defined authority limit
Deliver the highest level of consistent, quality claims service to our customers
Maintain claim costs control
Ensure that all the relevant claims correspondences are documented in systems in good and order file manner
Implement and review claims processes to deliver business goals
Manage claims service providers and partners to achieve required service standards
Handle escalated complaints, aiming for satisfactory resolution at first point of contacts and resolve conflicts
Perform and facilitate file reviews and claim audits
Identify issues and risk about fraudulent, potential and/or claims leakage
Work towards the team’s objectives and demonstrate commitment to achieve department targets and personal goals
Provide technical advice in relation to the claim handling to all the sub coordinates
Coaching, mentoring and training of all the sub coordinates
Perform other duties or ad hoc tasks as assigned by the Company Requirements:
Professional qualification such as IIQE/ANZIIF/ACII and related discipline
Minimum 8 years relevant experience in handling general insurance claims and operation across functions
Excellent technical skills and knowledge of insurance industry, fraud prevention system, compliance, regulatory and legislative requirements and management information system
Excellent technical skills and knowledge of insurance industry, fraud prevention system, compliance, regulatory and legislative requirements and management information system
High professional and ethical standards
Good command of written and spoken in Chinese, English and proficient in Mandarin
Dynamic interpersonal & intrapersonal skills with internal and external stakeholders
Must be proficient with Word, Excel, PowerPoint We are an equal opportunity employer and welcome applications from all qualified candidates.
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