Responsibilities:
- Manage the yearly audit plan (CQA and IPSA) ensuring audits are conducted in the planned month. Escalate any foreseen delay to the GM-CQA
- Maintain the auditor database up-to-date ensuring all records are available and performance assessments or recurrent training are completed within the defined timeframe, and remain current to perform Quality Assurance Auditing function, or remove / block to prevent them from being assigned to conduct Quality Assurance Audits.
- Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
- Manage audit, inspections, projects and compliance matters liaising with all departments and, if required, contracted service providers, provide guidance on compliance with regulations and standards, supporting the continuous improvement of the Quality Management System and Safety Assurance Program across all operational departments in Hong Kong Airlines to ensure compliance with HKCAD regulations, IOSA and other applicable standards.
- Monitor on a frequent basis the Aviation Quality Database to include the status of findings, root causes, corrective actions, closure and their effectiveness to support the company QMS and SMS; issue reminders and liaise with the relevant stakeholders and actions owner to regain compliance and maintain safe operation.
- Conduct data analysis (i.e. audit/inspections, findings, root cause and other data), identify trends, risks and areas of improvement; escalate issues and prepare reports to managements deemed necessary and within the specified timeframe.
- Ensure standardization of the use of the AQD Audit Module by all users.
- Ensure communication and coordination with departmental QAs and operational managers (or escalation to GM-CQA) in the management of operational risk.
- Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
- Comply and ensure compliance with all applicable laws, regulations, standards, company policies, processes and procedures ensuring safe operation, preserving the safety of people and report occurrences, hazards, deficiencies and issues as per company procedures.
Requirement:
- University degree
- 5 years relevant Aviation Quality Assurance experience.
- Formal training in Quality Management System and Internal Auditing / Auditor.
- Excellent interpersonal, communication and leadership skills with the ability to liaise effectively with management within the airline, external parties, as required for QA monitoring function.
- Creative and analytical, strong communication.
- Leadership, project management, persuasive and team player.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
- Knowledge of aviation regulations and IOSA.