Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
- CASETiFY is looking for a Brand Representative who will hit the ground running, thrive in a fast paced environment to join our team. He/she will be representing our brand in the front line, and responsible for delivering the best in-store experience for customers of our stores located in Hong Kong with flexibility to work across various store location
Job Description
- Assist customers in identifying their needs and recommend appropriate products or services.
- Provide product demonstrations and explanations to customers.
- Maintain up-to-date knowledge of current sales, promotions, policies, and product information.
- Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
- Ensure the store's visual merchandising is appealing and products are neatly organized.
- Assist with inventory management tasks like unpacking deliveries and checking inventory levels.
- Handle customer inquiries, complaints, and returns in a timely and professional manner.
- Achieve individual sales targets and collaborate with the team to meet store sales goals.
- Maintain a clean and organized work area, including the sales floor and stockroom.
- Participate in store meetings, training, and workshops as required.
- Adhere to company policies and procedures, including loss prevention and security measures.
- Continuously seek opportunities to improve sales techniques and customer service skills.
- Maintain a professional and polished appearance that aligns with the brand's image.
Requirement
- High school diploma or equivalent (preferred but not required).
- Previous experience in retail, customer service, or a related field is a plus.
- Proficient in verbal communication English, Cantonese, and Mandarin
- Ability to work in shift duty.
- Familiarity with point-of-sale (POS) systems and basic computer skills.
- Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions.
- Ability to work well in a team environment, cooperating and collaborating with colleagues.
- Proactive, passionate, demonstrated ability to communicate effectively with all levels.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks while working in a fast-paced and deadline‐oriented environment.
- Excellent customer service and problem-solving abilities.