Role Introduction
Report To: Head of Cargo Global Operations
This role is part of a global team in our Cargo Service Delivery Department, committed to delivering operational excellence and building trusted partnerships across our cargo network.
As the Cargo Performance Manager, you will be responsible for upholding the highest performance standards across Cathay Pacific’s freighter and passenger port warehouses worldwide.
You will play a key role in monitoring operational performance, identifying irregularities, and driving effective solutions to ensure service consistency and reliability. In addition, you will lead performance improvement projects and manage network-wide performance communications to support continuous enhancement of our cargo operations.
Key Responsibilities
- Develop and implement a transparent performance evaluation framework that objectively measures service quality across all functional areas within Cargo Service Delivery, aiming to elevate operational reliability and excellence.
- Lead a team of performance analysts to conduct in-depth research and assessments of port operations, using insights to drive continuous improvements in service standards and safety across the global network.
- Monitor and engage with port teams regularly, collaborating with Cargo Services Managers and local leads to address performance gaps and co-create effective action plans, especially when initial efforts fall short.
- Conduct on-site audits and inspections at underperforming ports to ensure alignment with corporate standards and initiate corrective measures where necessary.
- Coordinate and manage all initiatives related to port performance, including planning and execution of programmes that support Cargo Service Delivery goals.
- Support safety governance by assisting in Safety Risk Assessments (SRA) for new procedures or standards that may impact operational safety, in collaboration with the Head of Cargo Global Operations.
- Act as the Operational Risk Coordinator and SMS Auditee, helping to maintain safety management systems and ensuring risks are minimized to acceptable levels.
- Design and oversee the Cargo Performance Management Process (CPMP), ensuring it is effectively triggered and managed, particularly when safety concerns are the primary driver.
- Represent Cargo Service Delivery in cross-functional forums, such as ORSAG meetings, to address performance challenges and contribute to broader cargo initiatives.
- Identify, lead, and evaluate performance improvement projects, ensuring solutions are implemented effectively and their impact is measured for continuous enhancement.
Requirements
- Tertiary qualification or equivalent academic background is essential
- Minimum of 10 years of experience in the airline industry, including at least 3 years in a leadership or managerial role
- In-depth knowledge of cargo operations, including handling and regulatory compliance for dangerous goods and special cargo
- Strong business acumen with proven analytical, strategic planning, and problem-solving capabilities
- Demonstrated leadership qualities with the ability to motivate teams and communicate effectively across all levels and cultures
- Proficient in Microsoft Office applications, with a working knowledge of basic database management systems
- Exceptional managerial and organizational skills, with a track record of driving performance and operational improvements
- Willingness and flexibility to travel internationally as required by business needs.
- Excellent command of spoken and written English
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.