Shangri-La Hotels are five-star luxury hotels located in premier city addresses around the globe.
"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design.
Strategically located in the heart of Hong Kong, Island Shangri-La, Hong Kong is an elegant urban sanctuary soaring above the skyline.
We are looking for a Front Office Supervisor based at Island Shangri-La, Hong Kong!
As a Front Office Supervisor, we rely on you to:
Ensure all interactions with guests are handled professionally
Perform check-ins and check-outs, as well as cashiering functions efficiently
Build relationship with guests to delight and gain loyalty, maximizing guests' satisfaction
Prepare and conduct skills training for new team members
We are looking for someone who has:
Higher Diploma or above in Hospitality Management or other related disciplines
Minimum 3 years of relevant experience in sizable hotels, including 1 year of experience in supervisory role
Strong leadership, interpersonal and organizational skills
Customer-oriented, outgoing and independent individual
Excellent command of spoken English, Cantonese and Putonghua
For other vacancies, you may visit the career section of our website.
Please apply in writing enclosing CV and quoting the reference to: