General Information
Job Description
YOUR ROLE
As part of the Global Talent & Culture team, you will play a pivotal role in shaping how our associates connect with Rosewood Hotel Group’s strategic vision and culture. You will lead the development and delivery of impactful internal communications across our global offices and properties, ensuring our people are informed, engaged, and inspired. Through compelling storytelling and strategic messaging, you will spotlight our people, celebrate our successes, and foster a sense of belonging and pride across the organization. You’ll work closely with functional and property teams, senior leaders, and platform providers to elevate the associate experience through meaningful communication.
HOW YOU’LL MAKE THE PLACE
- Develop and implement global internal communications strategies and campaigns that reflect our culture, purpose, and business priorities.
- Create engaging and relevant content across multiple formats—newsletters, announcements, toolkits, videos, and more—to support strategic initiatives and leadership messaging.
- Partner with communication teams across the group to align messaging and execute communication plans for key initiatives.
- Manage and enhance the user experience of internal communication platforms, including the Associate App and Intranet, ensuring smooth operations and governance.
- Track and analyze the effectiveness of internal communications, using insights to continuously improve content and channel performance.
- Support internal communications during crisis situations, ensuring timely and clear messaging aligned with our brand and values.
COULD THIS BE YOU?
- You have a degree in communications, journalism, marketing, PR, or a related field, with 6+ years of experience in internal or external communications, ideally in a global organization.
- You’re a natural storyteller with strong writing and editing skills in both English and Chinese, able to craft compelling narratives that resonate across cultures.
- You’re a confident communicator who builds strong relationships across departments and levels, influencing with empathy and clarity.
- You’re a creative content creator with experience producing print, digital, visual, and video assets using modern tools and software.
- You’re tech-savvy, with hands-on experience managing communication platforms and using content management and performance tracking tools.
- You’re detail-oriented and agile, able to manage multiple projects and deadlines in a fast-paced environment while staying true to our brand voice.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
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