Job scopes
- Closely work with and support to inbound and outbound call centre teams
- Coordinate and support operation team to complete manual procedures accurately
- Manage ad hoc customer report requests with efficiency and precision
- Standardize report format including performance report for management
- Monitor team performance and ensure high service quality
- Implement operational improvements and streamline reporting processes
- Act as a liaison between management and frontline staff to ensure alignment
- Verify overtime allowance be synced with ACATS
Job requirements
- University graduate in any discipline
- Minimum 3 years of experience in a leadership or call centre supervisory role
- Excellent communication, time-management, and problem-solving skills
- Proven ability to support fast-paced operational environments
- Good in Cantonese, Mandarin, and English
- Strong command of Microsoft Office, especially Excel, Word & PowerPoint