Job Summary:
To assist supervisor to manage daily operations of the property including monitoring of property maintenance, cleaning and security; maintain good tenant relationship; supervise and liaise with service contractor to ensure quality services are provided.
Responsibilities
Assist the Supervisor to coordinate and supervise a team of janitors and property management staffs in delivering supportive services to internal teams and Customer
Assist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI
Monitoring vendor performance and resolving any vendor issue
Supports and maintains clean, fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities. Administers vendors providing standard office services (i.e., cleaning, pest control) and orders office supplies
May generate purchase requisitions and coordinate with vendors for delivery and invoicing
Assists in compilation of data for the budget and forecast process which includes quarterly forecast and annual budgets
Directs and/or sources inquiries to appropriate cross-functional teams
Engages field and other personnel when necessary to ensure problem resolution
Ability to discern Customer Satisfaction-related issues and escalate to management
Prepare various monthly and management reports and analysis
Tracks, follows up, and reports on customer inquiries and issues
Assists with special projects as assigned
Requirements:
Certificate / Diploma or above, preferably in property/ facility management or other relevant disciplines
A member of relevant professional organizations preferable
Experience in Commercial Building will be definitely an advantage
At least 2 years' relevant experience in property/facility management
Strong leadership and interpersonal skill and be able to work under pressure
Good command of written and spoken in English and Chinese
Knowledge of BMO, DMC and related ordinances
Good PC skills on PC skills including MS Word, Excel and Power Point etc