This role is important enabling the Chief Distribution Officer, Hong Kong & Macau (CDO) to work most effectively with the stakeholders and fulfill the commitments to business. The incumbent will play a facilitative role that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. He/she will support the CDO to oversee various functions across the team which includes Audit & Compliance, MIS & KPIs, Capacity Management & Resource Planning, Software Asset Management, Tools & Process, People Development, Training and Employee Engagement.
This role needs to maintain good relationship and communication with agency and other distribution partners. He/she has to collect the requests and needs from agents and managers, and then take them back for resolution. The process will involve multiple internal stakeholders.
This role has also to formulate the messaging of different initiatives to agency and distribution partners. He/she has to coordinate and come up with the consolidated messages of different initiatives reiterating the ultimate goals in order to maximize the impact to the audience.
Position Responsibilities:
Act as a strong support to the CDO to ensure smooth and efficient operations, as well as accomplishment of business KPIs and strategies.
Work closely with CDO and distribution management team to drive people development & training as well as employee engagement initiatives.
Proactively identify issues that could impact the successful execution of the CDO’s commitments. This responsibility involves elevating those issues about which the CDO should be aware and framing/ positioning ideas to resolve the problem/ mitigate the risk. This requires the incumbent to focus on the underlying interests of the parties working with the CDO, understand their intentions, and creatively identify alternative means of handling pressing issues.
Recommend mitigating approaches to CDO if re-alignment is required. The incumbent needs to understand well the breadth of the projects within the CDO’s purview. Tact, diplomacy, and persistence are essential qualities in executing this dimension of the role.
Involve CDO’s team to orchestrate projects as assigned as well as business commitments to ensure alignment among the stakeholders.
Assist CDO on implementation of people strategies, including participating in discussion of organization structure, role assessment, implementation follow-up with management team and HR team.
Prepare and review management/ financial reports, and to highlight and discuss with CDO the areas that need management attention.
Develop draft communication on behalf of CDO which includes but not limited to communication from CDO to SMT and correspondence related to CDO’s meetings. The key communication needs to accurately reflect CDO’s position in the meetings to help drive understanding of his/her views.
Required Qualifications:
Degree in Insurance or Financial related disciplines
At least 10 years of relevant experience
Good communication, critical problem solving and decision making skills
Strong change management mindset
Strategic mindset and visionary; able to think beyond status quo
Good understanding of insurance operations & management issues
Excellent interpersonal skills
Organized and attentive to details, with strong analytical skills
Strong performance management skills
Good presentation and motivation skills
Persuasive and able to convey ideas, plus negotiation and influencing skills
Independent with high flexibility and able to work under pressure
Able to handle conflicts and self-motivated in difficult situations
Strong and proactive collaboration
Good command of English and Chinese, both written and spoken
Good communication skills in English and Chinese, both written and spoken
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
Hybrid