Responsibilities
As a Senior Supervisor, you will provide good quality of service and ensure service level provide to MPF/ORSO clients are met with the company service pledge.
Main Responsibilities
- Maintain accurate records and thorough documentation
- Response to inquiries and provide information upon requested by clients, eMPF Platform, BCT, intermediaries etc. in a timely, accurately and courteous manner
- Assist to perform the local government filing for pension product;
- Prepare and maintain administrative related materials such as forms, statements, member login passcode, etc. before sending to client;
- Assist employee in training and development;
- Review the materials of respond or inquiries from MPFA or auditor;
- Perform quality checking and assist the Team Leader to control and monitor some functions within the team on regular basis;
- Perform other job related duties or special projects as required.
Requirements
- College or university graduate or equivalent;
- At least 8 years of relevant experience in MPF and/or ORSO schemes administration with 5 - 8 years at supervisory level;
- Self-starter, team player and attentive to details;
- Strong communication and customer service skills;
- Strong analytical skills and good at PC applications especially Excel, Word and PowerPoint;
- Good command of spoken and written English and Chinese.
- Knowledge on excel macro or visual base application (VBA excel) will be an advantage