Job Purpose:
In this role, you are required to handle customer enquiries about banking products and services. Acts as the service ambassador of the bank, working primarily in a customer service role. You will need to help referring new customers to the sales staff or promoting general banking products to suit for customer’s needs.
Main Responsibilities:
• Assist branch to achieve goals of service excellence and sales performance
• Assist customers to use branch digital facilities (e.g. iPad and i-Kiosk) at the “interactive zone” or “CS area”.
• Assist in promotion of digital banking services such as e-banking / mobile apps enrollment
• Explore business opportunity to cross sell bank products and services to customers and make referrals to sales staff.
Incumbent Requirements:
• Tertiary education with diploma or equivalent.
• At least 2 year's solid working experience in customer service of retail banks, branch banking experience preferable.
• Good proficiency in Chinese, English and Putonghua.
• Knowledgeable in retail banking product and services.
• Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship.
• Strong sense of problem ownership and able to tackle problems independently.
• Demonstrate cooperative spirit and team morale with colleagues.