Position
Seeking full-time talents who are detail-oriented, well-organized, collaborative, and passionate about retail operations.
The role requires you to coordinate and support our Hong Kong and Macau retail store operations, project rollouts, and internal engagement initiatives. This is an office based role, with regular visits to our Hong Kong stores. Occasional trips to our Macau stores may be necessary to carry out assigned project duties.
You will report directly to Louis Vuitton’s Senior Manager – Retail Excellence & Operations for Hong Kong, Macau and Taiwan.
Job responsibilities
Project Support & Testing
- Support the rollout of new retail systems, tools, and processes by coordinating user acceptance testing and tracking results.
- Assist with change management and follow-up with store teams on retail system, tool and process implementations
- Provide retail operational support in the event of any store openings, renovations, and new product category launches Support in reviewing and ensuring retail Back Of House organization, management and efficiency
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Internal Communication & Engagement
- Manage and coordinate internal newsletters (e.g. weekly HK & Macau retail newsletter) and other communication channels on behalf of the Retail Excellent & Operations team.
- Support employee engagement and recognition programs.
- Assist with events, workshops, and ad-hoc communication initiatives.
- Organize and support training sessions and operational workshops. Prepare materials and provide coordination for team learning initiatives.
Staff Commissions Administration
- Responsible for consolidating and checking monthly commission reports
- Liaise with relevant stakeholders (e.g. store, CRM and HR partners) in resolving any disputed cases in relation to staff commissions.
- Where necessary, escalate contentious and/or complex commissions cases in a timely manner to the Senior Manager – Retail Excellence & Operations for Hong Kong, Macau and Taiwan. Share feedback on commission results relating to market situations and impact.
Operations & Continuous Improvement
- Contribute to process improvements and operational excellence initiatives. Provide support with system troubleshooting, procurement processes, and day-to-day operational tasks.
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Profile
Skills:
- Strong organizational and project management skills.
- Strong proficiency in Microsoft Office Suite required. Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis, reporting) preferable.
- Analytical and detail-oriented Fluent in English and Chinese
Attributes:
- Proactive, hands-on, and adaptable to changing priorities.
- Collaborative team player, with strong interpersonal and stakeholder management skills.
- Detail-oriented, analytical, with the ability to apply critical thinking
- Responsible, dependable and sensitive (especially in handling and managing confidential company data)
- Energized by fast-paced work environments
- Passion for driving operational excellence and employee engagement.
LOUIS VUITTON
MAISON
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.