We are seeking a dedicated System Operator to join our IT team. The ideal candidate will be responsible for supporting user account creation, managing incident tickets, monitoring system performance, generating reports, and providing IT helpdesk assistance. This position requires night shift rotation to ensure 24/7 operational support.
Key Responsibilities:
User Account Creation:
- Manage and create user accounts based on requests.
- Ensure proper access control and permissions are applied.
Incident Ticket Management:
- Create, update, and resolve incident tickets using the ticket management system.
- Maintain documentation of ticket status and solutions provided.
System Monitoring:
- Continuously monitor system performance and uptime.
- Use monitoring tools to identify and address potential issues proactively.
- Generate alerts and reports based on system performance metrics.
Report Generation:
- Produce regular system performance and activity reports for management.
IT Helpdesk Assistance:
- Provide first-line IT support to end users with software and hardware issues.
- Troubleshoot technical problems and guide users through solutions.
- Escalate complex issues to higher-level support when necessary.
Qualifications:
- 1-3 years of experience in system operation or IT support role.
- Proficient in using system monitoring and ticketing tools.
- Excellent communication and customer service skills.
- Ability to work night shifts and adapt to a flexible schedule.
Working conditions:
- Shift rotation basis with flexibility in working hours.