Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Description/Background:
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
From the start-ups to the been-there-done-that's, our commerce platform connects millions of businesses with their customers. Our cloud-native, easy-to-integrate solutions make scaling seamless. We help businesses build long-term solutions for their customers. Systems that are easier to integrate and future-ready. End-to-end solutions for top-to-bottom commerce.
Cloud-native tech meets on-the-ground support. Innovation starts with us. One platform for POS and software? Now that’s Genius. Everything merchants need, all in one easy-to-implement solution.
We keep payments safe and seamless, however and wherever they happen. We’re trusted by leading developers and platforms to handle the hard stuff — creating robust, reliable systems that integrate seamlessly into existing ecosystems.
Purpose of the Role:
The role of APAC pre-sales lead plays a hybrid role that bridges sales, product development and technical delivery. The main goal of the role is to translate customer needs and market demands into actionable product requirements with a particular focus on direct key accounts and integrators such as ISVs.
Responsibilities:
Product domain: Pre-sales lead
Leadership of the pre-sales domain across APAC, including a team of up to 7 team members.
Customer-first mindset with a strategic approach to feature enablement and delivery.
Enhance customer trust and technical confidence through a solution orientated sales approach.
Passion to mentor, coach and pre-sales team members.
Customer solutioning and requirements gathering
Design and recommend holistic solutions for sales opportunities to partners and key accounts including proof of concepts and demonstrations.
Provide the highest level of customer service at all times to designated key accounts (including direct partners and aggregators such as ISVs) and internal customers.
Act as a bridge between sales and product: Gather technical and functional requirements from customer-facing teams.
Stages delivery of customer solutions based on solutions that are available vs solutions as part of customer roadmap (to align to product build).
Translate customer business needs into a solution placemat, architecture diagrams and integration flows.
Identify gaps in current product capabilities and relay those to the product leads to prioritise and build into product roadmaps.
Pre-sales support and solutioning
Partner with sales during the RFI/RFP process, customer workshops and technical discovery sessions.
Create and present tailored payment solution proposals, architecture overviews and integration options.
Conduct feasibility analysis for customisations, integrations and compliance needs.
Draft statements of work (SOWs) that clearly defines deliverables, timelines, assumptions, technical responsibilities and integration complexity to ensure alignment between customer expectations and internal delivery capabilities.
Product feedback loop
Act as the voice of the customer within the product team, advocating for high-impact features
Provide real-world insights into industry trends, competitive benchmarks and customer pain points.
Work with product operations and product leads to prioritize roadmap items based on sales opportunities and revenue potential.
Technical advisory and thought leadership
Guide customers on integration options (e.g. APIs, SDKS, webhooks).
Explain compliance, security and data requirements (e..g. PCI-DSS, 3DS2, tokenisation) in business terms
Represent the company’s technical competency in customer conversations and demos.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Experience and Expertise
10+ years' experience in pre-sales function, solution specialist or solution architect.
A people first mindset. Leadership of up to 7 people to support product development and delivery activities.
Familiarity with API design, solution architecture and product frameworks and considerations.
Excellent written and oral communication with the ability to empathise with customers and partners through the pre-sales process.
Excellent attention to detail, with demonstrated analytical, conceptual and problem solving skills.
Passionate about delivering great customer experiences and bringing products to life that scale, representing the voice of the customer.
Resilience with a growth mindset to continually refine and improve experiences.
You are a collaborative operator who can bring together diverse perspectives from across the business and prioritise product solutions to deliver the greatest value.
Demonstrated values of Passion, Care, Accountability, Excellence and Ingenuity to collaborate with team and deliver outcomes in a global matrix organsiation.
Preferred
Demonstrated delivery of product across the APAC region and an understanding of payments product requirements across the region.
Knowledge and/or experience working in an agile environment.
Being adept in project management including experience using various project management techniques would be advantageous.
Key Relationships
International pre-sales teams
Global Payments customers and partners
APAC Senior Leadership Team
Oceania Senior Leadership Team
Oceania and Global IT Team
APAC country managers
Head of Sales
Marketing Team
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
