People are at the heart of who we are, how we think & how we act!
Inchcape Motor Services Limited is a wholly-owned subsidiary of Inchcape plc. We provide ultimate shared service support to other leading automotive firms within the group in Hong Kong.
Our team is comprised of highly engaged individuals who share the same vision of continuously driving the group to becoming the most customer centric automotive retail group.
To cope with the continuous growth and development of the business, we are now inviting high calibre talents to apply for the following position:
Assistant Customer Service Manager
Location: North Point
Job Details: Onsite – Full Time
Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results.
What you'll do
Assist the Service Manager in managing daily Mechanical and Body & Paint operations for Toyota, Lexus, Maxus, and GWM Ora, including all customer facing staff supervision and workflow oversight at Toyota, Ora, Maxus, and Lexus premium receptions.
Develop and implement strategies to deliver premium customer experiences, especially for premium brands in the site. Covering creation and monitoring of customer journeys, SOP, new service items, market insight and customer feedback.
Lead on the implementation of digital transformation projects to improve efficiency of service operations, including projects to create value adding service items to our customers.
Monitor service performance by preparing periodic KPI reports and analyzing operational data to support decision-making.
Ensure compliance with industry regulations, safety standards, and company policies across all brand operations.
Collaborate with OEMs, suppliers, and internal teams to optimize service processes for all brands.
Resolve customer complaints and provide recommendation timely.
Ensure KPIs to meet AOP and customer service target.
About you
To be successful in this role you will be:
Bachelor’s degree holder in Business, Automotive Technology, or related disciplines. Lower educational background would also be considered with 10+ closely related experience and achievement.
3-5 years of relevant experience in automotive service management, with supervisory experience.
Excellent customer service skills, particularly with premium clientele, ensuring high satisfaction levels.
Strong analytical skills and attention to detail for performance monitoring and reporting.
A proactive team player with a positive attitude and leadership capabilities.
Excellent command of written and spoken English and Chinese.
Valid driver's license (categories 1&2 preferred)
We offer you
Benefit from clear career paths, continuous learning & MNC Exposure
Access comprehensive health and life insurance (including dependent in health insurance)
Enjoy exclusive colleague perks, including discounts on vehicle purchases and more.
Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
Opportunity for everyone
Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.
About us
Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com.
Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.
Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.
Learn more about Inchcape Greater China click Inchcape Greater China| LinkedIn
Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.
Create a brighter future, together
Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? At Inchcape, we’re pursuing an ambitious strategy to evolve our global business and lead our industry’s transformation.
Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business
Full-time
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