We specialize in search and selection of executives in the Banking and Finance, Insurance, Consulting, IT, Retail and FMCG industries.
Responsibilities:
Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
Liaise with and monitor performance of outside vendor on mystery shopper programme
Undertake any other duties as assigned by the superior
Requirements:
Degree or above in Business Administration or related disciplines
Minimum 1-2 years of experience in quality assurance and complaint handling in banking industry
Demonstrate strong sense of risk and control
Excellent interpersonal and communication skills
Good command of spoken and written Chinese and English
Proficient in PC skill especially Excel and Chinese Word Processing
Interested candidates, please submit your FULL RESUME stating current and expected monthly salary by clicking "Apply Now"
Full-time
举报职位
