Assistant Project Manager

Responsible for development and implementation of the compliance management system, ensuring timely communication of Group and company policies, procedures, and strategic directives

Drive and execute internal and external audit programs, coordinate risk self-assessments, oversee issue remediation, and monitor corrective actions to closure

Manage the full life cycle of customer service processes and systems, including the review and optimization of core workflows and operational standards to ensure regulatory compliance and operational control

Conduct compliance audits on customer service platforms, support the enhancement of system monitoring and early warning mechanisms, and strengthen digital compliance capabilities

Prepare and submit compliance documentation, including incident investigation reports and regulatory filing to management and relevant authorities as required

Bachelor’s degree or above in Business Administration, Market Analysis, or a related discipline

Minimum 6 years of relevant experience, ideally within customer service or the telecommunications industry

Strong knowledge of customer service operations and telecommunications regulations

Detail-oriented with a proven ability to work independently and efficiently

High integrity, diligence, and a strong sense of confidentiality and service

Excellent communication, presentation, and interpersonal skills

Strong organizational, coordination, and problem-solving abilities

Fluent in English and Cantonese