Assistant Store Manager - Hong Kong

Job responsibilities

• Acts as the store manager whenever the Store Manager is not available
• Monitors sales team closely in order to make the store team cohesive and coordinates its activities in order to constantly dispose of a motivated and competent human potential
• Provides consistent guidance and coaching in assuring the professional growth, the training of the team, the product knowledge and in defining the development plans
• Participates and strategically outlining the definition of quantitative and qualitative goals and follows their realization through analyzing results, verifying activities monthly and preparing yearly evaluation
• Manages and supports the Supervisors in their activities
• Ensures the observance of all the internal procedures and provides timely rectification of any mistakes accordingly
• Guarantees and actively participates in managing customer relations, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
• Ensures the implementation of a systematic clientele action plan as envisioned by the Store Manager, following up with each sales associates, while providing timely coaching and support to those who are in need within the team in order to achieve the store’s CRM KPIs
• Directly manages the relations with Top/VIP customers, always keeping the Store Manager informed
• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team
• Ensures the shop windows and the displays are always in good conditions and strictly comply with the Company guidelines
• Knows all the Company procedures for the store and oversees their proper execution
• Guarantees the implementation of the security procedures (store management, procedures related with the management of strongbox, etc.), ensuring that the shop area is controlled and keeping informed the Store Manager
• Liaising with the Store Manager and Regional Operations Manager, carries out training activities for the team to prevent loss of any assets
• Supervises the state of the stock activities and intervenes if required, coordinating the related team
• Is constantly informed on the management and optimization of the stockroom, communicating with the Stock Manager in order to guarantee that it’s in line with the store sales potential and intervening and informing the Store Manager if required
• Supervises and supports Stock Assistant to ensure the care of all the products and materials in the stockroom
Liaises with finance and operations department to manage all the activities related to the annual closure, category flash inventories and fiscal annual inventory

Job Requirements

• At least 7 years’ work experience in a luxury boutique, preferably as Store Manager in small contexts
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Deep knowledge of the clothing and luxury history
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
• Fluent English, both spoken and written; other languages are a plus