JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.
Assistant Service Engineering Manager
Location: Hong Kong Industry: Medical Equipment & Devices
Company Type: U.S. Multinational Corporation
About the Company
We are a leading U.S.-based multinational corporation specializing in the design, manufacturing, and marketing of high-quality medical equipment and devices, with a strong focus on mobility solutions—both electrical and mechanical.
Hong Kong Office: Sales and service operations
Key Clients: Hospital Authority (HA), private hospitals, elderly care centers, and healthcare facilities across Hong Kong
Manufacturing Facilities: Located in Europe and other global regions
To support our continued growth and commitment to service excellence, we are seeking a highly motivated and experienced Assistant Service Engineering Manager to join our dynamic team.
Role Overview
Reporting directly to the Service Director, you will be a key member of a team of 10–12 service engineers.
Your primary responsibility will be to oversee and enhance the delivery of our maintenance services, ensuring they meet contractual obligations and uphold the company’s high standards.
Key Responsibilities
Monitor and evaluate service quality delivered to customers
Ensure maintenance services meet contractual and regulatory standards
Organize and conduct regular technical training and assessments for service engineers
Investigate and resolve outstanding repair work orders
Provide emergency inspections and assessments for incident cases
Support the implementation of preventive maintenance programs, ensuring timely execution and reporting
Prepare and present regular service performance reports to clients
Recommend improvements to enhance service operations and customer satisfaction
Qualifications & Experience
Bachelor’s degree in Engineering (Biomedical, Medical, Electrical, Mechanical, or related discipline)
Minimum 6 years of technical/engineering experience, with at least 2 years in medical equipment, devices, or machinery
Hands-on experience in medical equipment repair is highly preferred
Strong technical knowledge with excellent troubleshooting and problem-solving skills
Analytical mindset with the ability to identify and drive service improvements
Customer-focused with a passion for delivering exceptional service
Proficient in MS Word, Excel, and PowerPoint
Familiarity with OH&S and infection control policies
What We Offer
Competitive compensation: 13-month salary + performance bonus
14 days of annual leave
Comprehensive medical insurance
Career development opportunities within a reputable multinational medical equipment brand
If you're ready to make a meaningful impact in healthcare and grow your career with a global leader, we’d love to hear from you.
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JPC Recruiting Services was established in 1990.
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Full-time,Permanent
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