Job responsibilities
Job Summary:
As a Client Advisor, your role is to represent the brand to customers and contribute to achieving both quantitative and qualitative objectives for the store. Your primary focus will be on inducing customer purchases, fostering customer satisfaction and loyalty, and providing exceptional customer service with expertise, following the company-defined rules for an excellent client experience. Additionally, you will support the Store Manager/Store Incharge in store operations.
Main Responsibilities:
Sales and After-sales Service:
- Perform daily sales work and client servicing in accordance with company standards and guidelines.
- Complete sales transactions, adapting the product to meet customer needs and achieving established sales goals while ensuring customer satisfaction.
- Provide pre- and post-sale assistance to customers, following the criteria for excellence, aiming to demonstrate the company's care and professionalism, thereby enhancing the brand's image and driving more sales.
- Ensure after-sales service is conducted in line with company standards to maintain customer satisfaction and loyalty, promoting the brand's image.
- Stay updated on fashion trends and competitors.
Customer Management & CRM:
- Handle customer inquiries and complaints with the support of the manager.
- Follow up with customers who have made purchases, recurrent customers, and potential customers to build relationships, cultivate desire, and provide exceptional service, paving the way for future sales.
- Manage your customers' portfolio through the Client Book and follow-up CRM actions.
- Visual Merchandising:
- Maintain merchandise, store displays, and overall store appearance in top condition according to company guidelines.
- Identify and provide feedback on any necessary corrections.
Product:
- Possess in-depth knowledge of all products and stay up-to-date on the entire product collection available in the store.
- Forward customer requests and feedback on products to the Store Manager/Store Incharge.
Store Operations:
- Assist the Store Manager/Store Incharge in various store operations activities, including reporting, inventory management, and stockroom management. Support projects and perform ad hoc duties as assigned, such as stocktaking and store operations review.
Profile
- Minimum 3 years previous experience in retail sales role, preferably in the luxury fashion .
- Strong interpersonal and communication skills to effectively interact with customers and provide exceptional service.
- Knowledge of fashion and luxury trends
- Ability to adapt and customize sales approaches to meet customer needs and achieve sales targets.
- Familiarity with luxury CRM and customer management practices is a strong plus.
- Ability to work effectively as part of a team and collaborate with colleagues.
BERLUTI
MAISON
Berluti has been making shoes for the elegant man since it was founded. The Duke of Windsor, Jean Cocteau, Andy Warhol… The greatest clients walked through the House’s doors, each one passionate about and captivated by the timeless elegance of these exceptional shoes, elevated to the rank of works of art. Offbeat classicism and technical virtuosity are keynotes of the House, while its character remains the same. Its story began at the end of the 19th century, when a young 30-year-old Italian brought his creative energy to Paris in order to practice his craft as a master shoemaker. He named his first model, a lace-up shoe, after himself, Alessandro, and the House took his surname, Berluti. Since then, every generation of the House has cultivated exceptional savoir-faire in the mastery of form and working with leather and patinas. The result is models that are incomparably elegant and comfortable. But more than simply a prestigious shoemaker, Berluti has always represented a certain art de vivre. Naturally, new areas of expression have been explored: leather goods in 2005, and in 2011 a ready-to-wear line was launched.
举报职位
