Description & Requirements
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.What’s the role?
The Contracts team is a part of Bloomberg’s Finance and Administration department and plays a critical role in providing both customer service and operational support across the organization. Our team is responsible for managing client account database for all Lines of Business. We are at the frontline of client interaction, delivering exceptional service while collaborating with key internal stakeholders including Sales, Legal, Compliance, Engineering, and Technical teams. This cross-functional collaboration is critical to delivering tailored, effective, and compliant solutions that meet evolving client and business needs.
As a Contracts Coordinator, you will oversee a wide range of client support workflows—often exceeding 70 tasks daily—spanning the full contract lifecycle: account and order creation, contract generation, execution, and document retention/archival. Your expertise will directly contribute to Bloomberg’s ability to scale operations, maintain legal and operational rigor, and deliver exceptional client service.
In our fast-paced and dynamic environment, the role demands exceptional organizational skills, an unwavering commitment to accuracy, and a proactive, solution-oriented mindset. The work we do is essential—not just to the smooth functioning of our internal systems, but to the trust and satisfaction of Bloomberg’s global client base.
We’ll Trust You To:
Multitask Effectively:
- Receive, analyze, validate and process Service Order Requests (SORs).
- Act as a critical gatekeeper in the contract process by interpreting and verifying service requests.
- Ensure all requests comply with Bloomberg’s legal, regulatory, and operational standards, while mitigating risk exposure and ensuring compliance with company requirements.
- Ensure accurate contracts are issued to clients in a timely manner.
- Respond to high volume inquiries (calls, live chats, ticket requests) from internal and external clients regarding contract and account operations, ensuring process continuity and minimizing disruptions to product support.
- Oversee the full lifecycle of contract execution, including receipt, signature verification, and secure archival.
- Maintain global agreements and client legal entity databases, ensuring proper documentation is signed and data integrity is preserved.
- Mitigate risk to Bloomberg and our clients by ensuring compliance with contract-related processes and internal policy guidelines.
- Manage sensitive contractual and operational changes stemming from client mergers, acquisitions, restructurings, or name changes. Navigate these transitions with precision to ensure uninterrupted product access, accurate contract realignment, and full compliance across all Bloomberg offerings.
- Apply knowledge of legal contracts and processes across Bloomberg’s full product suite and navigate relevant onboarding procedures.
- Serve as a liaison between external and internal stakeholders such as: Sales, Operations, Accounting, Installations, Negotiations, Legal and Compliance Teams to ensure seamless client experience across the contract and product lifecycle.
- Maintain a high level of product and service knowledge to provide accurate information and support.
- Take ownership of issues, following through with diligence and persistence until completion.
- Anticipate downstream impacts, take initiative in resolving potential obstacles, and evaluate the quality and completeness of information before taking action.
- Have excellent knowledge of internal systems and functions to understand process backend logic.
- Efficiently navigate internal databases and research tools to validate information, fulfill time-sensitive contract requests, and maintain the integrity of client records and contractual data.
- Troubleshoot technical issues to maintain business continuity.
- Collaborate with Engineering and Project Managers to develop, implement, and test new features, including digital contract signing via Bloomberg’s online platform.
- Have a comprehensive understanding of Bloomberg’s client contract hierarchy, including document interdependencies, regulatory implications, and key contractual terms. Use this knowledge to advise stakeholders and uphold contractual integrity across complex scenarios.
- Lead projects: track milestones, manage communications, and report progress to stakeholders. Projects may include internal system enhancements or account transitions due to client mergers/acquisitions.
- Serve as a go-to expert for designated Sales groups, delivering tailored guidance and support for high-value client accounts. Anticipate needs, escalate strategically, and act as an extension of the commercial team to enable revenue continuity and client satisfaction.
- Work with Business Engineers and other internal stakeholders on various workflow and function enhancements, provide technical requirements, oversee enhancement implementation and adoption.
You’ll Need to Have:
- Excellent written and verbal communication skills in Korean and English.
- Experience with contracts (e.g., vendor, customer service) and data management.
- Bachelor’s degree or equivalent experience.
- Minimum of 2 years in a customer-facing role, such as account management or client support.
- Strong multitasking skills with attention to detail and a focus on quality.
- Results-driven mindset with the energy to consistently deliver high performance.
- Confidence, emotional intelligence, and sound decision-making.
- Self-motivation and the ability to work both independently and collaboratively.
- Strong analytical skills and a keen eye for detail.
- Proficiency in learning and using various systems (e.g., Bloomberg Terminal, Microsoft Suite, SAP, Kofax).
We’d love to see:
- Experience using the Bloomberg Professional Service (the Terminal)
- Familiarity with IT business systems (e.g. SAP, Kofax)
- A strong passion for customer service
- An eye for optimizing workflows and identifying efficiency improvements.
- A track record of continuous growth and advancement within an organization.
- Chinese language skills
If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: www.bloomberg.com/professional
Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits: Hong Kong | www.bloomberg.com/hongkong
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