Country of Location:
China Hong KongJob Responsibilities:
• Maintain effective counter service operation to ensure quality services are provided to our customers.
• Maintain smooth branch operation and achieve satisfactory audit rating through meeting all requirements of control and service standards.
• Provide quality service to our customers; pro-actively giving feedback, ideas and recommendations for improvement on service quality and work processes.
• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Take accountability for providing excellent service and resolving customer problems promptly and professionally.
Requirements:
Key Responsibilities
Perform accurate and efficient counter service operation
Provide quality services to customers
Cross-sell banking products and make referrals to sales staff
Provide other administrative duties as assigned by supervisors
Requirements
Secondary education or above
Minimum1 year of counter service experience in retail banking
Good knowledge in banking products and services
Self-motivated with good sales and service orientation
Good interpersonal and communication skills
Good command of written and spoken English and Chinese (including Putonghua)
