Credit Controller

Credit Controller

Hong Kong

The role holder coordinates end-to-end activity from premium chasing, builds reciprocal broker relationships and provides underwriting teams with effective reporting and clear escalation channels.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be DOING

What will your essential responsibilities include?

• Responsible for Credit Control and Debt Collection :-
• Monitoring of premiums that fall due / overdue
• Send monthly broker statements
• Liaise with underwriters, brokers and management to progress collection process
• Reconciliation of brokers’ statement/payments made to offshore service centre
• Monitoring & matching of receipts and unallocated receipts
• Liaising with team responsible for Premium Booking/Resolving Discrepancies
• Accelerating the collection process on aged debt
• Engage with brokers on a regular basis to establish rapport and facilitate issues resolution.
• Monthly reporting of credit control balances analysis
• Provide & contribute towards Middle Office management and underwriting reporting packs
• Adhere to all internal company procedures where applicable including, but not limited to, administrative procedures, expenses, health & safety
• Ensure that, as an AXA XL employee, you are representing the AXA XL organisation in a professional and appropriate manner
• Ad Hoc Projects as may be directed

You will report to the Team Lead, Credit Control ASIA .

What you will BRING

We’re looking for someone who has these abilities and skills:

• Diploma or University degree is preferred
• Equipped with relevant related work experience, Financial Services industry will be a plus
• Up to date appreciation of the technical requirements of the role
• Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision making skills
• Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points
• Attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
• Able to organize self (and others if applicable) including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
• Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
• The role would suit highly driven self-starters, with a strong desire to challenge and deliver.
• Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group
• Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company
• Advanced knowledge of Microsoft Office programs; specifically, Excel, Outlook, Word, Powerpoint

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.