Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.
What You’ll Be Doing
- Own the cashier and service desk zone
- Manage returns, refunds, exchanges, and resolve user issues
- Support Click & Collect, eCommerce, and Delivery services
- Keep track of cash handling accuracy and systems updates
- Collaborate with teammates during store opening/closing
- Take part in layout, stock, and omnichannel service operations
Requirements
- Friendly, calm, and solution-focused
- Good communicator and enjoy working with people
- Detail-oriented, reliable, and accurate with systems
- Flexible with working hours (including weekends/public holidays)
- Experience in customer service or retail is a plus
Benefits
Why Join Us?
We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:
- Performance Bonus based on your team’s results
- Staff Discount on all Decathlon products
- Monthly Sports Allowance to support your active lifestyle
- Health Insurance Coverage (medical & dental)
- Birthday Leave, Wedding Leave, and Paid Annual Leave
- MPF + Company Shareholding Scheme
- Continuous training and career development, locally and globally
Let’s Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us.
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