About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
For more information, please visit www.fwd.com
For more information about FWD Hong Kong, please visit www.fwd.com.hk/.
Overview
As the Manager of Operation Risk (AML Control), you will be a key member of the 1.5 lines of defense within Life Operations (“LO”), responsible for overseeing and enhancing AML controls, procedures, and governance. You will lead initiatives to ensure regulatory compliance, strengthen operational resilience, and support the execution of the AML-related action items, tasks and projects.
The Job
1. AML Governance & Control Implementation
Develop, implement, and maintain AML procedure manuals and SOPs across LO functions, ensuring alignment with regulatory, group, and local compliance requirements
Ensure consistent execution of AML controls across LO, including but not limited to premium collection, third-party payments, and ownership changes
Coordinate and validate responses to internal and external audits, inspections, and regulatory enquiries
Manage AML-related incidents, ensuring timely and effective remediation and documentation
Ensure operational systems are designed to integrate AML requirements and support ongoing monitoring
Work closely with Quality Assurance Team to perform control testing to verify the execution across LO
2. Training & Awareness
Lead and coordinate AML training and awareness programs for LO staff, including onboarding and refresher sessions
Promote a strong compliance culture through structured feedback, incident escalation, and engagement with senior management in LO
3. Reporting & Stakeholder Engagement
Prepare AML-related reports for senior management and governance committees
Collaborate with Compliance, Risk, IT, Finance and LO teams (New Business, Life Administration, Claims and Customer Engagement) to align AML controls with operational workflows and regulatory expectations
4. Support ad-hoc tasks and projects as assigned
The Person
Degree holder in Accounting, Business, Insurance, Risk Management, or related disciplines
Minimum 5–8 years of experience in life insurance operations, with strong exposure to AML controls and regulatory frameworks
Strong understanding of AML controls and regulatory frameworks
Professional certification (e.g., CAMS, ICA) is a plus
Analytical mindset with strong problem-solving skills
Strong ownership and ability to work independently
Confident in working with cross-functional teams and senior stakeholders with good communication and presentation skills
Fluent in both written and spoken English and Chinese
We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.
