A. Production activities
1. To oversee daily operations of Trade Finance Operations and to ensure all transactions and orders received from clients, correspondent banks and Account Managers of Front Office are executed properly by the hub teams according to instruction, policy and rules/guidelines laid down by industrial and regulatory authorities.
2. From Documentary Trade operations and risk perspective, to monitor the daily BAU production processed locally or by overseas Hub centers to ensure SLA can be met; to give advice to Account Managers, Finance, Risk Management, and Legal & Compliance on existing practice, and potential business threat and opportunity.
3. To update the departmental processing manual (WPI) periodically and ensure all the teammates are following strictly the required workflow as well as keeping good filing of all our daily transactions for audit trail as per our internal document retention policy.
4. To validate if all the transactions have been completed and all swift messages been released by end of day.
5. To follow up with internal and external clients/correspondent banks on all outstanding issues related to Trade Finance transactions.
B. Monitoring and Reporting
6. To monitor payment/acceptance of trade finance transactions within UCP rule.
7. To prepare periodic or ad hoc management information reports.
8. To review nostro account statements to identify payments from
correspondent banks for settlement of outstanding transactions.
9. To reconcile transition and suspense accounts on daily basis.
10. To complete audit confirmations for clients.
11. To monitor the matured loans and escalate to Front Office & CRM in case of
any overdue.
12. To report in timely manner for any reportable transactions to our local
Finance / Compliance.
C. Customer services
13. To answer inquiries received from internal or external customers as to trade finance related issues.
14. To give advice to the clients regarding to their enquiries about the internet banking service.
15. To participate in discussion with the Product or Business units about any new product enrollment to Hong Kong.
D. Meeting and Project
16. To participate in regular service review meetings with the processing teams or other stakeholders.
17. To report non-performance of related systems, investigate and follow up rectification and remedial actions with support team.
E. Team management
18. To implement the designed work steps when launching the new product or when a new customer is on-boarded to the Bank.
19. To review and streamline the operating procedures whenever necessary.
20. To identify and convey potential problems &/or risks to superiors to protect the interest of the department and/or the Bank.
21. To proactively handle all other duties as assigned by superiors.
