Operation Officer, Terminal

Responsibilities

• Support Terminal Duty Manager and Assistant Manager, Terminal Operation in monitoring real-time terminal operations in HKIA including airline operations, contractors' services, Customs, Immigration and Quarantine formalities, licensees' operations according to the prescribed standards to ensure delivery of quality services
• Supervise service contractors / licensees' performance to ensure quality services at prescribed standard and prepare reports for noncompliance cases
• Respond to emergency / airport disruptions and carry out specific emergencies response for business recovery to maintain safe, secure and efficient operation and business environment for all airport users
• Enforce AA Bylaws, conduct on scene investigation and prepare operation log, incident / accident reports
• Coordinate, supervise events and work projects within HKIA in an organized manner
• Required to work on shift duties

Requirements

• Degree holder and fresh graduate are welcomed; associate degree or higher diploma with minimum 2 years’ relevant work experience, or secondary education level with at least 4 years’ work experience will also be considered
• Associate degree / higher diploma, or secondary education level with only 2 years' work experience will be considered as Operation Officer Trainee
• Hands-on experience in customer service, airport operation or sizable transport facility is preferred
• A team player with good communication and interpersonal skills
• Competent PC skills in Word, Excel and PowerPoint
• Proficiency in spoken and written English and Chinese, including Putonghua