Job mission
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations
Main accountabilities
1. Sales Achievements
- Ensures a unique and exceptional client experience during a sale
- Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to clients’ needs and motivations
- Strives to always improve and surprise the clients
- Deals with ease during negotiations and objections
- Transmits the passion and values of the Maison
- Acts as the privileged contact for the client(s) in case of Care Service
- Meets individual and boutique targets, both quantitative and qualitative
2. Client Relationship & Portfolio Development
- Cultivates strong client relationships and develops client loyalty
- Efficiently develops the client portfolio
- Executes targeted CRM actions
- Participates to client events and acts as an Ambassador of the Maison
3. Daily Boutique Operations
- Respects all group, Maison and boutique policies and procedures
- Participates to inventories
- Participates to the set up and breakdowns at opening and closing of the boutique
- Participates to the implementation of Visual Merchandising guidelines
- Assists with special projects when requested
Key skills
- Strong interpersonal skills
- Sales skills & product knowledge
- Client acumen
- Team spirit
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