About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
For more information, please visit www.fwd.com
For more information about FWD Hong Kong, please visit www.fwd.com.hk/.
Overview
The role will support strategic target and projects for the policy servicing function, including production implementation, process revamp and regulatory changes.
The candidate will be responsible to conduct business process analysis, elicit and prepare user requirements, design and prepare UAT, coordinate with IT, users and testers on testing and implementation.
In addition to business analysis skills, the candidate should be proactive, collaborative, able to work under pressure and with experience in Life Insurance’s policy servicing function.
The job:
Identify and implement process improvements to enhance the efficiency of policy servicing operation.
Perform business analysis, elicit, and prepare user requirement documents for projects, in accordance with business requirements from Life Operations Policy Servicing function.
Participate in solution design; review system design documentation to ensure the functional design meets the expectations of Life Operations.
Identify key issues and risks throughout the project cycle.
Prepare test scenarios and test plans for user acceptance test (UAT) execution.
Prepare training materials and provide training to business users.
Coordinate testing and implementation with IT, users and testers
The Person:
Bachelor’s degree holder of Business Administration, Information Systems or related fields.
Minimum of 4 years’ business analysis experience in Life Insurance industry, with strong understanding of policy servicing operations.
Familiarity with Agile or Scrum methodologies.
Strong analytical anal problem-solving capability.
Team player who is able to meet tight deadline and work under pressure.
Strong communication and interpersonal skills.
We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.
