Senior Travel Retail Manager

General Mission

• Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals
• Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.
• Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level

Main Responsibilities

Retail Management

• Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
• Define precise objectives and retail KPIs for the team and monitor progress throughout the year 
• Lead the teams’ service excellence effort, allowing customers to discover our creations in the best possible environment
• Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency 
• Structure the organization of retail activity and allocate responsibilities
• Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
• Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex              
• Collaborate with Customer Experience team in animating the store 

Sales and Budget Planning and Management

• Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
• Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
• Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets 
• Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels 

Buying

• Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
• Participate to the Podium buying (including podium and preview in France several times a year, if applicable)                             

Human Resources

• Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
• Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
• Maintain synergy, a cohesive and cooperative work environment through team building and motivation
• Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team
• Establish and maintain positive relationships with Retail Partners and landlords

Requirements & Capabilities:

• Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
• Able to manage team remotely, regional experience will be appreciated.
• Result oriented and with hands-on store and operations management experience
• Solid interpersonal and communication skills
• Ability to drive performance and inspire growth in a fast-changing environment
• Customer-centric with good business acumen and solid analytical skills
• Very good planning and organization skills with attention to details and quality
• Excellent spoken and written English and Cantonese/Mandarin. French is a plus
• Hands-on computer knowledge of MS office
• Frequent travel

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"