Sr. Manager, Quality Assurance

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

• Ensure quality objectives archive during the process of delivery of FWD regional consumer mobile Apps, through quality assurance and testing of the digital development outputs
• Ensure the business, application, data and technology developments are aligned with the business requirements direction through quality assurance and testing.
• Mitigate the risks that associated with releasing technical issues into the production environment, where these can have negative impact on company reputation, customer dissatisfaction, and therefore financial impact.
• Lead the Test Management (i.e. Risk Analysis, Test estimation, test planning, Test Monitoring & Control, Issue Management, Test Report and Evaluation)

KEY ACCOUNTAIBILITIES

• Analyze, evaluate and develop the strategies and plans to ensure our quality assurance strategy through Auto Testing is aligned with FWD business strategies and objectives
• Work alongside agile DevOps (CI/CD), Developers, Group IT, and Business/Functions
• Analyse risks associated with releasing technical issues, defects and its causes, to better design and apply test automation wherever relevant throughout the development process.
• Design the testing process in test case/defect management (e.g. Jira Dashboard, defect template, test case template)
• Chair overall UAT meetings (daily, kick off, sign off) with cross function/location business teams to follow up the pending validation test cases and status update to the team
• Chair defect meeting with developers on the high priority issues and provide support to resolve the problems.

KEY RESPONSIBILITIES

• Review and analyze system specifications
• Test the system capabilities to ensure functionality, interoperability, and data validation across distributed components the system.
• Document defects found, utilizing defect repository.
• Conduct post-release/ post-implementation testing
• Provide and communicate appropriate testing frameworks and implementation concepts with cross-functional teams, to ensure the full understanding of quality throughout the software development lifecycle.
• Articulate and explain processes and outcomes to all Tech leaders and developers, engage and negotiate and influence using the right processes and testing tools.
• Work closely with business and systems analysts to verify and validate requirements and acceptance criteria.
• Reconfigure existing systems, integrations, and processes, where needed, in order to achieve process and quality improvements to achieve end result expectations.
• Introduce new process/solutions/resources where needed, in order to achieve end result expectations.
• Work closely with developers to verify new functionality and perform smoke tests to validate their changes.
• Participate in regular scrum requirements and traceability sessions, developing test scenarios, conduct regular system testing, and documenting and tracking all test results for the program in accordance with defined processes.