Bauer Kaiser & Co Ltd. is an executive search firm established and managed by seasoned Human Resources professionals.

We specialize in search and selection of executives in the Banking and Finance, Insurance, Consulting, IT, Retail and FMCG industries.

Responsibilities:
Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches

Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner

Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff

Liaise with and monitor performance of outside vendor on mystery shopper programme

Undertake any other duties as assigned by the superior

Requirements:
Degree or above in Business Administration or related disciplines

Minimum 1-2 years of experience in quality assurance and complaint handling in banking industry

Demonstrate strong sense of risk and control

Excellent interpersonal and communication skills

Good command of spoken and written Chinese and English

Proficient in PC skill especially Excel and Chinese Word Processing

Interested candidates, please submit your FULL RESUME stating current and expected monthly salary by clicking "Apply Now"

Full-time