Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

Assistant Service Engineering Manager

Location: Hong Kong Industry: Medical Equipment & Devices

Company Type: U.S. Multinational Corporation

About the Company

We are a leading U.S.-based multinational corporation specializing in the design, manufacturing, and marketing of high-quality medical equipment and devices, with a strong focus on mobility solutions—both electrical and mechanical.

Hong Kong Office: Sales and service operations

Key Clients: Hospital Authority (HA), private hospitals, elderly care centers, and healthcare facilities across Hong Kong

Manufacturing Facilities: Located in Europe and other global regions

To support our continued growth and commitment to service excellence, we are seeking a highly motivated and experienced Assistant Service Engineering Manager to join our dynamic team.

Role Overview

Reporting directly to the Service Director, you will be a key member of a team of 10–12 service engineers.

Your primary responsibility will be to oversee and enhance the delivery of our maintenance services, ensuring they meet contractual obligations and uphold the company’s high standards.

Key Responsibilities

Monitor and evaluate service quality delivered to customers

Ensure maintenance services meet contractual and regulatory standards

Organize and conduct regular technical training and assessments for service engineers

Investigate and resolve outstanding repair work orders

Provide emergency inspections and assessments for incident cases

Support the implementation of preventive maintenance programs, ensuring timely execution and reporting

Prepare and present regular service performance reports to clients

Recommend improvements to enhance service operations and customer satisfaction

Qualifications & Experience

Bachelor’s degree in Engineering (Biomedical, Medical, Electrical, Mechanical, or related discipline)

Minimum 6 years of technical/engineering experience, with at least 2 years in medical equipment, devices, or machinery

Hands-on experience in medical equipment repair is highly preferred

Strong technical knowledge with excellent troubleshooting and problem-solving skills

Analytical mindset with the ability to identify and drive service improvements

Customer-focused with a passion for delivering exceptional service

Proficient in MS Word, Excel, and PowerPoint

Familiarity with OH&S and infection control policies

What We Offer

Competitive compensation: 13-month salary + performance bonus

14 days of annual leave

Comprehensive medical insurance

Career development opportunities within a reputable multinational medical equipment brand

If you're ready to make a meaningful impact in healthcare and grow your career with a global leader, we’d love to hear from you.

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http://jpc.hk/confidential_apply.htm

JPC Recruiting Services was established in 1990.

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Full-time,Permanent