At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Client Service Manager (Vice President) to join our Corporate Trust team. This role is located in Hong Kong- Hybrid work model.
In this role, you’ll make an impact in the following ways:
- Primary Act as the focal point of contact between the Corporate Trust clients and the business, ensuring the timely resolution of all client issues, ensuring operations and reporting obligations are fulfilled whilst minimizing the potential for risk and financial loss in the inherent process.
- Oversee and guide the teams, including both local and offshore members, to ensure the work of offshore teams is executed according to SLD and any relevant service agreements.
- Co-ordinate the provision of high quality services to external clients ensuring effective issue resolution and direct them to appropriate resources at BNY
- Work collaboratively and on a timely basis with managers to review operational controls, conduct root-cause analysis and implement remediation activities emanating from operating incidents and client complaints.
- Understand the key operational risks and the associated controls applicable to the Business Unit and follow all operational procedures and other directive controls in accordance with group policies. Any identified high risk issues or changes should be escalated to Senior Managers.
- Respond to all internal and external client service queries and issues, ensuring that regular updates to both internal stakeholders and external clients are provided, leads team members in resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem solving skills, judgement, and experience to analyse information
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY
- Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration
- Leads and participates in internal activities and initiatives designed to improve the client experience.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 7-10 years of total work experience preferred.
- Experience in an operational area and/or client services preferred
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
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Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.