Are you ready to make a significant impact in the world of global banking? At JPMorganChase, we offer you the opportunity to be part of a team that values innovation and client satisfaction. As a Client Services Account Manager, you'll work with cutting-edge technologies, advance your technical skills, and enjoy a competitive salary and benefits package. Join us to grow your career within a supportive and inclusive work culture that encourages both professional and personal development.
As a Client Services Account Manager within the Payment team, you will play a crucial role in ensuring that JPMorgan Chase offers the highest standard of service to assigned top-tier clients, acting as a focal point of contact to ensure that all client service-related tasks are completed promptly with a high degree of quality and efficiency by providing comprehensive account management service and escalation support. Together, we will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences.
Job responsibilities:
- Serve as the primary point of contact for Asia Pacific regional clients, addressing complex inquiries, escalations, and complaints across a full suite of cash management and liquidity products.
- Engage with client proactively to understand clients’ business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration with collaboration with Sales, Product, Implementations, and Operations teams.
- Utilize Artificial Intelligence (AI) and technical skills to analyze data, identify trends, and support decision-making.
- Conduct periodic Service Review to present data, insights and trends, and opportunities for increasing operation efficiency and client experience,
- Proactive client engagement for efficiency, risk and control, digital adoption and sales opportunities
- Manage one-off projects as they pertain to specific client issues and products.
- Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc. and, escalate risk related issues to appropriate parties as required
Required qualifications, capabilities, and skills:
- Bachelor's degree
- At least 3 years of proven skills and experience in Cash management, across Product, Client Service, Sales, Operations, Implementation, or related roles in the financial services industry
- Ability to work collaboratively in a fast-paced environment and adapt to changing priorities with excellent time management skills
- Detail-oriented team player who takes end-to-end ownership, strives for results, and sustains intensity and optimism while delivering excellent service to clients
- Proficiency in Cantonese and/or Mandarin to communicate with clients in the Greater China region
- Attention to detail and accuracy, adaptability, flexibility and partnership
Preferred qualifications, capabilities, and skills:
- Understanding of Transaction Services solutions and tools would be an advantage.
- Strong capability to analyze situations, prioritize or troubleshoot issues, and manage multiple tasks effectively
- Demonstrates cultural sensitivity and awareness, good team player with passion to foster partnership with stakeholders to deliver initiatives and changes
- Proficiency in AI technologies and technical tools relevant to transaction banking.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.