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The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.
Qualifications
Education and Experience
- Diploma/Higher Diploma in any discipline
- At least 2 years of relevant experience in customer service environment
- Preferably from property management, facilities management, hotel, or customer service industries
Skills and Knowledge
- Good command of written and spoken English and Chinese (including Cantonese and Putonghua)
- Excellent customer service and communication skills
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing
- Personal Attributes
- Cheerful and welcoming demeanor
- Proactive approach to service
- Well-organized with attention to detail
- Ability to work independently Pleasant personality with strong people skills
Key Responsibilities
- Duty roster ( 08:00-17:00, 10:00-19:00, 13:00-22:00, total 3 shift)
- Greet and guide visitors in a warm and professional manner
- Coordinate with stakeholders including Authority employees and tenants
- Maintain a presentable, tidy, and organized reception area
- Handle visitor registration, requests, inquiries, and complaints
- Provide information about the venue and available services
- Answer and direct incoming calls in a polite and efficient manner
- Respond to visitor inquiries professionally and accurately
- Relay messages to appropriate staff members
- Maintain clear communication with facility departments
- Administer meeting and conference room bookings
- Coordinate with courier companies for outbound mail and parcels
- Process carpark redemption for visitors
- Provide general administrative support as needed
- Ensure compliance with management regulations and requirements
- Report any security concerns or unusual activities
- Maintain visitor logs and access records as required
- Assist with registration for events and meetings
- Direct attendees to appropriate venues
- Support event logistics as needed
- Coordinate with event teams during special functions
Location:
On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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