You will contribute to the total customer satisfaction by providing general helpdesk support to end users for a well established public utility organization.
Your role
- Provide technical support via phone and email to address query/incident reported from users
- Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
- Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
- Monitor and maintain service quality in accordance to Service Level Agreement
To succeed in this role
- Diploma or above in Information Technology or Computer related disciplines
- Ability to multi-task in a fast-paced environment
- Familiar with IT Applications/systems (e.g. Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage, WiFi and basic network knowledge)
- Willing to take shift duty (5 days per week)
- Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)
Candidate with more experience will be considered for the position of Senior Customer Service Executive - Helpdesk.
We offer to full-time staff:
- 14 days' paid annual leave
- Join-in Bonus
- Staff Referral Bonus
- Attractive incentive bonus (if applicable)
- Structured training programme
- Comprehensive medical coverage, including clinical and hospitalization
- PCCW Group Staff Discount
Work Location: Meifoo
Related Industry: Public Utility
Interested parties please click "Apply Now" button.