Director, CIO Business Management
Reporting to the CIO of Hong Kong & Macau, the Director of CIO Business Management at Manulife Hong Kong and Macau is a key operational role focused on aligning IT business support with the organization’s objectives. Individually accountable for developing and executing resource plans, the Director of CIO Business Management (‘the Director”) ensures operational capabilities meet immediate needs and support long-term growth. This role enhances governance frameworks, oversees monthly reporting processes, and promotes transparency through clear communication between teams and regional business units, fostering stakeholder trust. Additionally, by driving a culture of continuous learning through training programs, such as soft skills, Putonghua, and technical courses, the Director improves team capabilities and collaboration.
The impact of this role includes the fostering an engaged and collaborative work environment within HKIT and across regional and collaborating departments to achieve Manulife’s goals. Responsible for employee engagement initiatives and cross-regional teamwork, particularly with the Chengdu (CD) team, the Director builds a unified and motivated workforce. By ensuring operations meet key performance indicators (KPIs) and driving process improvements, the role champions operational efficiency while managing stakeholder relationships and evaluating new tools to keep strategies innovative. Through high-impact engagement events and governance enhancements, the Director drives transparency, monitors operational health, and positions Manulife for sustained success in Hong Kong and Macau’s financial services markets.
Position Responsibilities:
1. Resource Planning and Alignment
Develop and execute resource plans, including the 2025 BoW fast track resource plan in Q4, in alignment with Manulife’s business objectives in Hong Kong and Macau.
Collaborate with business units to prioritize operational needs for efficiency and scalability.
Optimize resource allocation to support business initiatives, ensuring cost-effective investments.
2. Governance and Reporting
Enhance governance structures to ensure compliance and alignment with business goals.
Oversee monthly reporting, including management information reports, operational reviews, and incident reports, ensuring no KPI slippage.
Support regional offices with performance tracking and process automation, increasing transparency.
3. Continuous Learning and Capability Development
Implement HKIT targeted training programs, including soft skill training courses, technical courses with target enrollments and continuous Putonghua classes.
Ensure over 80% of staff achieve 40 hours of training in 2025, fostering a continuous learning culture.
Facilitate specialized training to improve collaboration with CD teams, particularly in Putonghua, strengthening working relationships.
4. Employee Engagement and Team Collaboration
Lead engagement initiatives similar to previous years including three Townhalls, “ME Time” event in Chengdu (May), Stanley Main beach cleanup (March), wargame and dinner (August 23), Summer Crush (August/September), Long Service Party (October), and Xmas Party (December).
Foster collaboration with the Chengdu team to deliver a “We work as ONE team” culture, achieving positive feedback from HK and CD HR and an employee engagement score target of 4.7.
Conduct a Strategy Day to align teams and promote a unified workforce.
5. Operational Efficiency
Monitor operations to meet all KPIs, ensuring performance and reliability through monthly tracking reports.
Identify and implement process improvements to enhance service delivery and efficiency.
Mitigate risks through monthly incident reviews, ensuring operational integrity.
6. Stakeholder Relationship Management and Innovation
Build and maintain strong relationships with internal and external stakeholders, acting as the primary liaison.
Provide insights into operational capabilities to business units, acting as a trusted advisor.
Evaluate new tools and processes to maintain innovative, future-ready strategies, ensuring competitiveness.
Required Qualifications:
Business Alignment: Expertise in aligning operational functions with business objectives in the insurance sector, particularly in Hong Kong and Macau.
Business knowledge: Comprehensive understanding of Hong Kong and Macau’s insurance sector landscape, including competitive and regulatory dynamics.
Financial Acumen: Strong understanding of budgeting, resource allocation, and cost optimization to maximize investment value.
Governance and Compliance: Knowledge of governance frameworks, regulatory requirements, and risk management practices in the insurance sector.
Communication Skills: Exceptional verbal and written communication, including proficiency in facilitating cross-regional communication (e.g., Putonghua with CD teams), to build trust and transparency.
Project Management: Competence in planning, executing, and monitoring operational and engagement initiatives, including automated performance tracking processes.
Employee Engagement and Training: Expertise in development and implementing training programs (e.g., soft skills, technical, Putonghua) and engagement events to enhance team capabilities and morale.
Analytical Skills: Demonstrated ability to analyze performance data, identify inefficiencies, and develop actionable solutions to improve operations.
Education: Bachelor’s degree in Business Administration or a related field.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
Hybrid