A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Key Responsibilities:
- Programme Management: Assist in the daily operations of loyalty programs, including but not limited to member enrollment, promotional activities support and tracking. Prepare regular management reports and dashboards to track loyalty programme performance and highlight key trends.
- Member Support: Answer members’ enquiries and handle complaints in compliance with all guidelines and SOPs, through email and phone in a professional manner, including all the enquiry mailboxes and internal support platform
- Administrative Responsibilities:
- Provide full spectrum of administrative and secretarial support to Loyalty Operations Team but not limited to presentation materials preparation, department procurement and invoice handling, travel arrangement
- Assist and support to complete Loyalty Finance related tasks including:
- Processing Financial Documents – handling invoices, process purchase requisitions/orders, expense reports, and maintain financial records, ensuring accuracy and compliance
- Record Keeping – maintaining and updating financial records, ensuring transactions are accurately recorded
- Reconciliations – perform reconciliatory work with attention to detail, ensure collation of data is accurate and timely for end users
- Communication – liaise with internal and external parties regarding operational and financial matters at a corporate level
- Support for ad hoc assignments and projects when needed
Requirements:
- Bachelor’s degree or equivalent in Hospitality Management, Business Administration, or a related discipline
- At least 1-2 years’ working experience in loyalty programme or CRM. Experience in hotel operations is a must
- Hands-on experience in the payment/invoice processing is an advantage
- Responsible, proactive, detail-minded and well-organized
- Exceptional written and spoken English and Chinese (Mandarin) is a must for frequent communications with international hotel teams, external partners and members
- Proficient in MS Excel and PowerPoint
- Ability to work collaboratively in a fast-paced environment
For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/