Guest Relations Officer (5 days work week) 客戶服務主任 (五天工作周)

Responsibilities:

• 
  Provide check-in and check-out services in an effective and efficient manner
• Provide quality services and handle guests’ enquiries
• Achieve high level of guest satisfactions in a courteous and friendly manner
• Ensure effective cross-departmental communication in order to handle both guest and operational issues effectively and efficiently

Requirements:

• 
  Diploma or Certificate in Hospitality Management or related disciplines
• Relevant experience in hotel front desk /customer relationship;
• Presentable, service oriented with excellent interpersonal skills
• Responsible, self-motivated and team player
• Good command of spoken English, Mandarin and Cantonese
• Good PC Knowledge in MS Word and Chinese Word Processing
• Familiar with Opera PMS will be an advantage
• Immediate Availability preferred.

工作職責：

• 高效、準確地為賓客辦理入住及退房手續。
• 提供優質服務，妥善回應賓客查詢及需求。
• 以禮貌親切態度，致力提升賓客滿意度。
• 主動與酒店各部門保持順暢溝通，協調解決賓客及營運相關問題，確保服務流暢高效。

職位要求：

• 持有酒店管理或相關學科之文憑／證書。
• 具備酒店前台或賓客關係工作經驗。
• 具良好的服務態度、人際關係及溝通技巧。
• 積極主動、具責任感及團隊合作精神。
• 良好英語、普通話及廣東話。
• 熟練操作MS Word及中文輸入法。
• 具Opera或Shiji PMS系統經驗者優先。
• 可即時到職者優先考慮。