WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
The Helpdesk Operations Technician Level 2 Support acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.
WHAT YOU'LL DO:
- OS troubleshooting (Windows) user endpoints – virtual desktop, PC & laptop
- Installation and configuration of OS (Windows)
- Installation and configuration of all applications as per BAML user requests while adhering to software policies
- Standard Microsoft desktop application installation and support
- Troubleshooting the OS and standard Microsoft applications
- Ensuring endpoint patching up to date using BAML tools
- Installing and configuring messaging client on workstations
- Email troubleshooting and housekeeping at the client end (Outlook)
- Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
- Support of corporate mobile devices.
- Support of various virtual meeting software.
- Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
- Monitor and prioritize request tickets received through bank standard ticket management system (ITSM)
- Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
- Software update / upgrades to be done using approved deployment tool as per agreed bank standards
- Support file printing from desktop environment.
- Escalate issues in a timely manner as appropriate for incident classification
- Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.
WHAT YOU NEED TO SUCCEED:
- 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
- Be empathetic, humble, and possess a strong focus on customer service
- Possess outstanding interpersonal and communication skills
- Strong knowledge of Windows OS platforms
- Ability to work individually and within a team
- Strong organizational and managerial skills and detail-oriented work ethic
- Flexibility to work outside of standard work hours to accommodate special projects
- Must speak fluent English
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit
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