Company Description
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
To be the point of contact in Greater China Region (GCR) for all IT Operation related matters.
Team Leadership
- Lead and mentor a team of IT support specialists and partners in Greater China Region (GCR).
- Delegate tasks and ensure team members are meeting performance standards.
- Conduct regular team meetings to discuss progress and address any challenges.
Incidents and requests management
- Oversee the incident management process, ensuring incidents are logged, prioritized, and resolved within agreed timelines.
- Ensure end users devices, IT systems and networks are operating smoothly and react accordingly to remediate situation appropriately.
- Follow up with the root cause analysis for major incidents and implement corrective actions.
On site and remote support
- Ensure that our different locations in Greater China Region (GCR) have regular on site and remote support ready
- Extend support to other APAC Region when required
Business Partnership
- To create partnerships between IT and Business departments in the region to improve the users’ experience.
- Collaborate strongly with the regional IT team and global IT department in relation with operational topics, reporting and projects tasks
Project participation
- Participate in projects that require IT arrangement. For example: boutique opening, office renovation/relocation, infrastructure projects and events IT setup & support
- Manage team members with their project tasks
Person of Contact
- To be the main person of contact for all IT operation in Greater China Region (GCR); For the end users of Greater China Region (GCR), the different partners and the IT colleagues from HQ and APAC.
General IT Administration
- Actively monitor IT services to identify technological incidents and liaise with the Regional and Global IT team as well as the partners
- Proper administration of users and devices
- Manage IT budget, procurement and inventory
IT Documentation including Processes
- Maintain IT documentation
- Maintain any IT contracts and terms & conditions for any services by IT vendors
- Actively provide feedback for policies and procedures of IT processes
- Update and maintain project documents for any projects involved
Reporting & Improvement
- Generate regular reports on incident and request management performance.
- Analyze data to identify trends and areas for improvement.
- Present findings to senior management and recommend actions.
The above is subject to change from time to time as deemed necessary by the Management
Qualifications
- At least 3 years of proven experience in similar roles
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Excellent communication and interpersonal skills (Diplomatic & a mediator)
- Ability to work in Agile mode and in a volatile and constantly evolving environment (versatile)
- Able to take complete control of the Microsoft and Apple mobile end-users’ environment
- Familiar with Cisco switches, Wifi as well as Fortigate firewalls
- Ability to travel throughout Greater China Region (GCR) as and when required
- ITIL v4 Certified
- Experience in managing retail and office projects or similar
- Flexibility in working hours
- Fluent in written and spoken English is required
- Proficient in Mandarin is a plus
Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.