IT Supervisor

Mandarin Oriental, Hong Kong is looking for a I.T. Supervisor to join our Information Systems team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city.

The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Information Systems Department in Hong Kong, the I.T. Supervisor is responsible for day-to-day colleague IT support and second line guest support. The I.T. Supervisor reports to the IT&T Manager.

As I.T. Supervisor, you will be responsible for the following duties:

• Installing and configuring computer hardware operating systems and applications
• Monitor and maintain the computer systems and networks of an organisation
• Troubleshooting workstations problems and diagnosing and solving hardware/software faults
• Providing support, including procedural documentation
• Supporting the roll-out of new applications
• Responding within reasonable time to all support calls
• Prioritizing and managing many open cases at one time
• Provide full range of network support and administration services including hardware and software, LAN/WAN infrastructure, IP Telephony, systems and applications
• Maintain an updated log of all issues
• Liaise with local vendors and suppliers as required to meet the requirements and requests of our operations and guests
• Communicate all important information to management and colleagues
• Other activities as deemed appropriate by the IT Manager and Cluster Director of IT.

As I.T. Supervisor, we expect from you:

• Diploma holder of relevant disciplines or above
• Minimum 3 years’ experience of the same capacity in international 5-star luxury hotels.
• Well organized and structured
• Strong communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable
• Motivational with enthusiastic character with excellent listening skills
• Good command in English, knowledge in other languages is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?