We're seeking someone to join our team as a Client Service Rep in ISG Equity Operations to service & manage Derivatives Clearing clients based in APAC.
In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within The Derivatives Clearing Client Service Group involving extensive contact with our clients, our colleagues in Operations, Prime Brokerage and our global sales force.
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you'll do in the role:
- Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes
- Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues
- Coordinate work, train and develop other team members where required, including task allocation, and project contribution
- Single point of contact for daily client queries, navigating the organization for our clients
- Risk management of margins, expiries & market events
- Perform Client service reviews and meetings, sending call reports, client metrics and trend analysis
- Provide clients with clearing solutions, training and live demos
- Educate and influence clients towards optimum tooling and operational processes
- Partnering with internal stakeholder groups to identify inefficiencies and implement enhanced processes
- Ability to calculate and adjust commission, fees and P&L figures for clients
- Subject matter expertise for Derivatives markets, Regulatory framework and client technology
- Work with IT to develop, test and rollout new client technology solutions
- Handling various administrative duties
- Demonstrates Commitment to Control and Risk Management {D Part 2: Scope of Role What you'll bring}
What you'll bring to the role:
- Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels
- Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team
- Ability to operate independently across the majority of day-to-day responsibilities
- Culture carrier across Operations, embracing the Firm's core values and acting as a role model
- Strong client service experience in Futures & Options or derivatives
- Knowledge of Futures & Options or derivatives markets preferred, especially OTC derivatives (bilateral/cleared).
- Strong knowledge of Hong Kong Exchange and its regulations
- Strong communication skills
- Fluency in Mandarin and/or Cantonese preferred
- The ability to work under pressure and multitask
- Strong team player
- Able to demonstrate clear examples in previous work experience of where processes have been enhanced
- At least 4 years' relevant experience would generally be expected to find the skills required for this role
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.