The Job
We are looking for a candidate to work in IT Operations team.
- Look after the data center operation in IT:
- Oversee daily data center operations and relevant projects to ensure they are effectively and efficiently completed within the approved budget, time frame and quality standard
- Responsible for the management of physical environment in data centers such as ventilation systems, temperature and humidity sensors, UPS, fire suppression systems, Genset, etc
- Maintain integrity of the data center facilities, systems, and communication environments through IT Service Operations Management
- Manage the routine maintenance and provide emergency support on a variety of critical systems in data centers
- Assist in the design, provisioning, relocation, implementation, and commissioning of new facilities of data centers
- Establish policies, procedure, and documentation relevant to data center operations
- Ensure compliance with data center standards, policies, and processes
- Coordinate activities in support of all projects and technical requests within the Data Centers and IT Operations
- Manage and improve the work-flows and through-put for data centers operations and manage the roster of the data center operators
- Lead the IT production support team to provide support to IT applications.
- Manage the 24 x 7 data center operators
- Manage the 24 x 7 Incident Response Center
- Manage the production support team
- Work with business coordinators and IT team leaders to coordinate projects and technical issues
- Hardware and software maintenance in IT
- Manage all hardware and software maintenance contracts and contract renewal
- Ensure all operational KPIs and metrics are being measured and met
- Consolidate the IT operations budget
- Be passionate about quantity and quality of services being provided, and strive for continuous service improvement
The Person
- Bachelor degree or above in Computer Science, Information Systems, or related disciplines
- 8 years of experience working in large-scale IT data centers and IT operations
- Well-versed with different building services systems - Power systems, UPS, HVAC, Security, BMS, etc.
- Strong project management & communication skills and able to work under pressure
- Experience in handling data center projects is an advantage
- In-depth knowledge of data center operations and processes
- Knowledge in IT servers and IT cloud services
- ITIL Foundation Certificate in IT Service Management
- Strong leadership and analytical skills
- Excellent interpersonal and communication skills
- Able to provide support in non-office hours (i.e., be reachable in non-office hours)