THE CHINESE MEDICINE HOSPITAL OF HONG KONG
The Chinese Medicine Hospital of Hong Kong (CMHHK) stands as a flagship Chinese medicine (CM) institution dedicated to advancing Chinese medicine in Hong Kong and is expected to commence operation in phases at the end of 2025.
Established through a public-private partnership, the hospital is being constructed by the government, with HKBU appointed as the contractor in June 2021 through a tendering process. Subsequently, HKBU registered “HKBU Chinese Medicine Hospital Company Limited” as the operator in accordance with the requirements of the service deed, which is responsible for the management, operation, and maintenance of CMHHK.
A hallmark of CMHHK is its integrated approach, blending Chinese and Western medicine to provide professional patient care. CMHHK will actively engage in various interactions and collaborate with the industry to promote the development of Chinese medicine across Hong Kong, the Guangdong-Hong Kong-Macao Greater Bay Area, and international institutions. By sharing resources and expertise, CMHHK aims to advance the standardisation and globalisation of Chinese medicine, opening new directions for future healthcare services.
We warmly invite dedicated individuals to join our team, where you can contribute to the future of Chinese medicine. Together, we can make a meaningful difference in the health and well-being of our community and create a brighter future!
Patient Relations Executive (25260060)
Responsibilities:
- Maintain a welcoming and professional presence in patient-facing areas;
- Act as the primary point of contact for patients and families, addressing inquiries, concerns, and complaints with empathy and professionalism;
- Advocate for patients’ needs, ensuring their voices are heard and their rights are upheld;
- Provide information about hospital services, policies, and patient rights to enhance understanding;
- Document complaints and resolutions in accordance with hospital policies and regulatory requirements;
- Collect and analyse patient feedback through surveys, interviews, or focus groups to identify areas for improvement; and
- Perform any other duties as assigned by the supervisor.
Requirements:
- A diploma or associate degree in any discipline is preferred;
- Minimum 1 year’s relevant experience, prior work experience in hospital industry is preferable;
- Strong proficiency in Microsoft Office Applications;
- Ability to handle sensitive and confidential information with discretion;
- Willing to learn, positive service attitude and result-oriented;
- Good communication and interpersonal skills and be a good team player;
- Strong sense of discipline, good time management, detail-minded;
- Can work under pressure, be highly efficient, independent and self-motivated; and
- Shift duty (AM/PM) is required.
The initial appointment will be offered on a fixed-term contract ending in December 2025. Subject to performance and the decision of the CMHHK, the offer of further appointment, if any, will be made by the CMHHK.
Shortlisted candidates may be invited to attend a written test.
Work location: Kowloon Tong Campus and will be moved to The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O when close to commissioning.
Salary will be commensurate with qualifications and experience.
Application Procedure:
Applicants are invited to submit their applications at the HKBU e-Recruitment System. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.
The University reserves the right not to make an appointment for the posts advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.
Review of applications is ongoing until the position is filled.