Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities* Deliver excellent post sales customer service and handle customer telephone / e-mail / digital channel enquiries which include cash management product, system support, investigation/ information request, transaction monitoring on corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs.* Act as focal point of client contact in the overall service relationship, partnering closely with Relationship Management, Product and Technical support team to bring a cohesive support structure and responsiveness to the client.* Responsible for full and satisfactory resolution of the client requests, include complex cases. To achieve this, he/she needs to coordinate amongst internal stakeholders to ensure action and/or obtain information to provide a response to a client’s service request in a timely, accurate and client friendly manner and also to drive root cause where appropriate.* Be Electronic / Mobile Banking Platform specialist.* Solicit customers’ feedback and identify problem trends for improvement actions.* To adhere to professional standards of behavior & conduct in dealing with customers & provide support/guidance to fellow CSOs.* Assist in the overall departmental and client process improvement initiatives.* Leverage data analytics from various sources (e.g., operations, systems, customer feedback) to generate insights and drive query reduction.* Handle ad-hoc projects.

Requirements* Degree or Polytechnic diploma holder* Minimum 5 years of solid experience in client services within banking, preferably in Premier service or technical support or operations* Familiarity with Corporate Banking products in a financial institution i.e. cash management, transaction banking, account service and electronic/ mobile banking* A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills* Good command of oral and written English, Cantonese and Mandarin* Proficient in PC skills including Microsoft Office applications* Ability to work under pressure* Able to absorb and maintain large amount of information on products and operations Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.