Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Objective * Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards* Organize and train up a capable team to handle the section’s activities* Make continuous improvement in the processes by using new technology and process re-engineeringPrincipal Responsibilities Process Management* Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level* Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously* Recommend and implement appropriate actions in response to regulatory and related developments that impact operation guidelines and proceduresCompliance and Risk Management* Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc. pertaining to the operation* Escalate exceptional/outstanding/suspicious transactions to SVP, Corporate Services/ED, Head of IBG Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management PolicyTeam Management* Provide direction by setting Key Performance Indicators for staff and monitor, appraise actual performance against targets* Coach and develop subordinates and guide them in completing their responsibilities* Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty* Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practicesProject Management and Others* Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems* Manage working relationships with internal/external service partners to ensure that a seamless process flow for loan operations, and to support their initiatives for revenue generation and market share expansion Requirement * Post-secondary Education or above* 10 years of relevant working experience in banking operations* Knowledge and experience of banking operations and account services processing* Cash products’ knowledge* Operational skills and knowledge* Accuracy and thoroughness in work* Good sense of risk control* Result and customer service oriented* Positive attitude, self-motivated, creative and innovative* Good interpersonal and problem-solving skills* Good team player, supportive and flexible to take up departmental tasks* Good in both written and spoken English* Good PC knowledge and skills Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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