Position Responsibilities:
Test Analyst (Quality Assurance):
- Understand business needs to better test the new or existing technology and workflow to the agreed exit criteria for the business.
- Participate in client and project meetings to understand the requirements, propose solutions, find and diagnose issues, and encourage stakeholder engagement.
- Plan and execute:
- Create detailed test plan and approach.
- Create test scenarios and test cases from requirements.
- Create traceability matrix linking all requirements to test cases.
- Extensive defect management tracking and solutioning.
- Generate testing progress report for management weekly (or daily if necessary).
- Execute Systems Integration and User Acceptance Testing.
- Provide support to business users with Model Office Testing ensuring smooth operational readiness.
- Strictly follow all testing governance.
- Proven skillset with role as a key project member to be able to work effectively and collaboratively with the project team, carefully managing expectations of internal stakeholders.
- Proven analytical and problem-solving skills with technical understanding.
- Strong test methodology to elicit, document, communicate and demonstrate the functional testing results.
- Act as a bridge between the business analyst and developers to ensure correct test coverage are documented for audit purposes.
- Drive and provide training/guidance to Operations personnel for training purposes.
- Work closely with IT teams and vendors to support system changes, integrations, and data migration activities.
Stakeholder & Vendor Management:
- Able to liaise between internal teams (Operations, Compliance, Technology, Finance) and vendor.
- Ensure test coverage of all regulatory and contractual requirements are met as part of the transition.
Regulatory & Compliance Oversight:
- Test coverage will include compliance with regulatory requirements (e.g., FCA, SEC, ESMA, TDCC, AML/KYC regulations) throughout the transition process as required.
- Collaborate with Compliance and Legal teams to ensure all due diligence and reporting testing requirements are fulfilled.
Required Qualifications:
- Preferred : Bachelor’s degree in Finance, Business Administration, or a related field.
- Minimum 5 years of experience as a Test QA Analyst within asset management, investment management, MPF and ORSO schemes or financial services.
- Strong knowledge of custodial operations, fund structures, investor services, and regulatory requirements.
- Experience in working on large-scale operational transitions or custodial migrations.
- Excellent stakeholder management skills, with the ability to work with cross-functional teams, external vendors, and regulators.
- Strong analytical and problem-solving skills, with experience in process mapping and change management.
- Familiarity with custodial systems, investor servicing platforms, and data migration methodologies.
- Hands-on experience in all testing aspects with UAT, defect management and post-migration support.
- Strong skills, ideally with experience using Agile, Waterfall, or hybrid methodologies.
- Fluent in English, and Cantonese preferred (not essential) with excellent verbal and written communication skills
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
Hybrid